Privacy Policy

Information We Collect

Details about the data we gather from you

Personal Information:

  • Full name and contact details such as email and phone number
  • Company or organization information you provide
  • Details included in support tickets and communications
  • Payment and billing information, if applicable

Technical Data:

  • Device and browser information including type and version
  • IP address and approximate geographic location
  • Usage data such as pages visited and time spent on our platform

How We Use Your Information

The purposes for which your data is processed

  • To provide and maintain our helpdesk and support services
  • To communicate with you regarding your tickets and inquiries
  • To analyze and improve our platform and user experience
  • To ensure compliance with legal and regulatory obligations

Security Measures

How we safeguard your personal information

  • Use of encryption protocols to protect data transmission
  • Secure data storage on protected servers with restricted access
  • Routine security assessments and updates to prevent breaches

Your Rights

Manage your personal data and privacy preferences

  • Access the personal information we hold about you
  • Request corrections or updates to your data
  • Request deletion of your data where permitted by law
  • Opt out of receiving marketing or promotional communications

About This Policy

This policy outlines how we collect, use, and protect your information when you use our helpdesk services. We encourage you to review it regularly for updates.