Refund Policy

Eligibility for Refunds

When you may qualify for a refund

Refunds will be considered under the following circumstances:

  • The service was not provided as described or agreed
  • Technical difficulties that prevent use of the platform
  • Refund requests submitted within 14 days of purchase
  • Subscription cancellations made during any trial or grace period
  • Incorrect or duplicate charges confirmed by our billing team

Refund Process Timeline

Expected time to complete your refund

  • We review refund requests promptly, usually within 3-5 business days
  • Approved refunds are processed within 7 business days
  • Refund amounts will be returned using the original payment method
  • You will receive an email confirmation when your refund has been issued

Non-Refundable Items

What is excluded from refund eligibility

  • Access to services used beyond any trial or cancellation period
  • Fees for custom development or consulting services
  • Payments for non-refundable setup or onboarding charges
  • Purchases made under special promotions or discounts, unless otherwise stated
  • Refund requests submitted after the specified refund window

How to Request a Refund

Steps to submit your refund request

  • Contact our support team via the helpdesk portal or email
  • Provide your order or subscription details along with the reason for the refund
  • Include any relevant supporting documents or evidence
  • Wait for our team to review and respond within 3 business days
  • Follow any additional instructions provided by our support team

About this policy

This Refund Policy explains the terms and conditions under which refunds are granted for services provided through our platform.